No two faces are alike (except for twins of course), what could be more exclusive?
By coupling that exclusivity with extra-targeted customer service and messaging, hotels can provide their customer with a priceless experience.
Upon walking into a hotel, an elegantly crafted facial recognition system greets you (sending you a text message on your mobile for example), instantly individualizing your unique experience by determining your age, gender, purchase history and preferences as well as all the information the customer is willing to share thanks to social medias (Facebook, Twitter, Pinterest, LinkedIn,..)
The system informs you of new services, current entertainment options, restaurants neighboring the hotel, and upcoming promotions that may interest you always based on preferences.
If you like, the system will upload selected information to your mobile device via Bluetooth and if it is a big hotel, will also use your phone's geo-location to guide you around.
This could be a revolutionary improvement to the customer services, for the front office or the concierge.
Aucun commentaire:
Enregistrer un commentaire